Complaints Procedure
At Recruit Overseas, we aim to constantly work to improve our customer service. Your feedback is important to us and is held with the upmost value. This not only helps us maintain our service but contributes to future improvements.
Enquire Now
Enquire below and one of the Recruit Overseas team will call you as soon as possible.
Zero Overheads
Zero Overheads
By using Recruit Overseas, we will handle payment to the candidate, you will not have to pay taxes such as PAYE or National Insurance contributions etc.
Highly Experienced Staff
Highly Experienced Staff
Recruit Overseas have been able to build a taskforce of highly talented and proven candidates which we can assure will be the perfect fit for your role.
24/7 Support
24/7 Support
Contact Recruit Overseas’ support team 24/7 if you have any issues and we will ensure your issue is ticketed and resolved as soon as possible.
Triple Vetted Candidates
Triple Vetted Candidates
Recruit Overseas vet staff on several skills not only to ensure they have the required skillset to perform your role but also skills such as English language and writing.
Reliability And Flexibility
Reliability And Flexibility
Due to the fluid business model of Recruit Overseas, we offer a trial period for you to get to know your candidate. During this period, you are under no obligation to commit to us.
Source Candidates Faster
Source Candidates Faster
With 100s of staff members which are looking for placements, if you can provide us with your ideal candidate, we will look to get your position filled within a 48 hour window.
To make a formal complaint, please contact us by Telephone, Letter or Email on complaints@recruit-overseas.com. This will be passed to our Complaints Officer. Once we have received a formal complaint, we will reply with acknowledgement of your complaint and outline our internal complaints handling processes of what steps will be taken to resolve the issue. Please allow us 3-5 working days to respond. If an issue arises of which we as a business are not in a suitable position to respond, a holding response will be sent along with a timescale of when a final response will be sent.
For complaints you are not content with or you feel we have not fulfilled our duty, please refer your complaint to the Legal Ombudsman. For further information, See below:
Legal Ombudsman PO Box 6804
Wolverhampton WV1 9WG
Tel: 0300 555 0333
Email: cmc@legalombudsman.org.uk
Web: https://www.legalombudsman.org.uk
If your complaint relates to an insurance policy covering your case, you may contact the Financial Ombudsman Service via telephone, email or post, see below:
Tel: 0800 0234567
Email: complaint.info@financial-ombudsman.org.uk
Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR
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Call 0800 000 0000 to speak to the team
